The fastest way to reach us is Menu → Settings → Contact us (email) in the game — it fills in your account number and app version automatically. If you email us directly, please include:
- Your account number (the first line of the in-game contact email)
- Device model and OS version (e.g. iPhone 16 / iOS 26, Galaxy S25 / Android 16)
- App version (at the bottom of Menu → Settings)
- What happened and when, with a screenshot if possible
- For payment issues, the order number on your store receipt (Google: starts with GPA. / Apple: Order ID)
Frequently asked questions
Account & saves
Do I need to sign up?
No. A guest account is created automatically the first time you open the game. We never ask for your name, phone number or email.
Where is my progress saved?
On your device and on our server (cloud save, encrypted). An internet connection is required to play.
Can I continue after changing phones or reinstalling?
Guest accounts are tied to the device where you first played. There is currently no way to move an account to another device, so you may lose your progress if you uninstall the app or switch devices. Before switching, send us your account number from Menu → Settings → Contact us (email).
A window says there is progress from another device.
It appears when the progress on your device differs from the progress on our server. The game never merges them on its own — pick the one that is further along.
How do I delete my account?
Go to Menu → Settings → Delete account. See Account Deletion for details. Remaining points and progress cannot be restored.
Ads & points
Do I have to watch ads?
No. The only ads are rewarded ads that play when you press the button yourself — nothing pops up on its own, and you can finish the whole game without them.
I watched an ad but didn't get my points.
Ad rewards are granted after our ad provider (Google) and our server confirm the view. If confirmation is slow, you'll see "Checking your ad reward", and the reward arrives automatically if it is confirmed within 15 minutes. Stay online and reopen the Point Shop. If it still doesn't arrive, contact us with the approximate time you watched.
How many ads can I watch per day?
The Point Shop ad can be watched 3 times a day (30 P each). It resets every day at 5 AM (Korea time). On weekends you can also get up to 2 extra Starlight Mine tickets from ads.
What can I buy with points?
Mine keys, dungeon keys, Starlight Mine tickets, equipment blueprints and 1-hour time skips (farm, barn and stove). Points stay with you when you move to a new island.
Purchases & refunds
I paid but didn't get my points.
Delivery can be delayed by network conditions. Fully close the app and open it again while online — the game looks for unconfirmed purchases and delivers them. If that doesn't help, contact us with the order number from your store receipt.
I want a refund.
Payments are processed by the store, so refunds are requested there too: on Android from your Google Play order history, on iPhone at reportaproblem.apple.com. If none of the purchased points have been used, you can cancel within 7 days of purchase. When a refund is approved, those points are taken back (Terms of Service, section 7).
Are there loot boxes or gacha?
No. Every item is delivered exactly as shown.
Gameplay
I'm new — what should I do?
Follow the quest banner at the top of the screen and the ▼ marker above your goal. Menu → Help explains gathering, farming, cooking, the dungeon and helpers.
I'm out of hearts and can't gather.
Hearts refill by 1 every 2 minutes, and resting at the campfire fills them right away. Even at 0 hearts you can still move, sell, cook and harvest. You can raise your max hearts with gold in the shop.
When do mine and dungeon keys refill?
Mine keys refill every 5 hours and dungeon keys every 7 hours, up to 3 of each — even while the app is closed.
When do seasons and weekend events change?
Seasons change every 3 real days (a full year takes 12 days). The weekend Starlight Mine is open from Friday 6 PM to Sunday midnight (Korea time), and star shards never expire.
How do I move to a new island?
Reach dungeon floor 55 and earn 100,000,000 G on your current island, then open the Sea Chart from the raccoon boat at the dock. Your tools, helpers, outfits, collection and points come with you.
Settings
How do I change the language, sound or notifications?
In Menu → Settings you can switch the language (한국어 · English), music and sound effects, and island notifications. Notifications are never sent between 10 PM and 7 AM.
What does the Android back button do?
It closes the open window. With no window open, it asks whether to quit the game, and saves your progress when you do.