Telling us these upfront speeds things up
- Device model (e.g. Galaxy S24, iPhone 14)
- OS version (e.g. Android 14, iOS 17.4)
- App version (shown at the very bottom of the account screen)
- The nickname you use in the game
- When the problem appeared, and what you were doing at the time
Including the details above greatly shortens the time it takes to find the cause. If you have a screenshot of the error, please attach it too.
Please read first — how your progress is stored
CEO Tycoon runs on a guest account that is created automatically on your device the first time you open the app — there is no sign-up and no social login. That account is kept inside the app only, so it disappears if you uninstall the app.
If you delete the app or switch devices, your current progress cannot be carried over. Transferring progress between devices is not available yet; we will announce it in-app as soon as it is ready. If you are planning to reinstall, please contact us beforehand.
Frequently asked questions
I uninstalled and reinstalled the app and my progress is gone. Can it be recovered?
We are sorry — recovery is not possible at the moment. Your progress is tied to the guest account created on your device the first time you opened the app, and deleting the app deletes that account too. Reinstalling starts you on a new account.
Transferring progress between devices is in preparation, and we will announce it in-app once available. We apologise for the inconvenience.
I am switching devices. Can I move my progress?
The current version does not support transferring progress between devices. You will start from the beginning on the new device.
The feature is in preparation. If you have a device change coming up, let us know in advance by email.
I watched an ad but did not receive the reward.
Rewards are granted when you watch the ad all the way through. Closing it partway means no reward.
If you did watch it to the end and still received nothing, it may have been a network issue at that moment. Please try again shortly, and if it keeps happening, contact us with the time it occurred.
The "Watch ad" button will not respond and shows a countdown instead.
That is normal. Once you watch an ad, the next one is locked for three minutes. The same timer applies to every ad entry point — the 2× offline reward, the earnings boost and diamonds alike.
It exists to stop ads from stacking up right after you open the app. The offline reward screen does not close; it shows the remaining time on the button, so if you wait it out you will not lose the reward.
I was away for a long time but the offline reward is smaller than expected.
Offline earnings accumulate for up to 8 hours only. Staying away longer still grants at most 8 hours' worth.
Watching an ad on the offline reward screen doubles it.
What is the Regulars Bus?
It is a bonus that arrives once every 90 seconds. When it arrives, all earnings are multiplied by 5 for 20 seconds.
The timer in the middle of the screen shows how long until the next arrival.
When is a good time to start over (prestige)?
Once your cumulative earnings this run pass 100 million KRW you can gain 1 Fame (⭐), and starting over becomes available from that point. Fame grows in proportion to the square root of the run's earnings, so the longer you build before starting over, the more Fame you gain at once.
Fame is spent on permanent upgrades in the Fame shop. Roughly speaking, the moment your growth noticeably slows down is a good time.
I cannot see myself in the rankings.
Rankings only count players with cumulative assets of 100 million KRW or more, and show up to 30 places. If you have not reached 100 million yet, you appear neither in the list nor in your own rank.
Ranks refresh when you open the ranking screen. If your latest record does not seem to be reflected, tap refresh on the ranking screen.
There are three boards — overall (cumulative assets), weekly and monthly — with weekly and monthly counting only what you earned during that period.
I want to change my nickname.
You can change it any time from the account screen (⚙️). You need to be connected to the internet for it to save.
I want to change the language.
You can change it under the Language item on the account screen (⚙️). Ten languages are supported: 한국어, English, हिन्दी, Bahasa Indonesia, Português (BR), Русский, 日本語, Español, Deutsch and Tiếng Việt.
On first launch it follows your device language, and even after choosing one yourself you can switch back to "Follow device language".
Are there paid items or in-app purchases?
The current version has no in-app purchases. Every currency, diamonds included, is obtained only through playing and watching rewarded ads.
So there is no payment or refund to be made. If you see a screen asking for payment, it did not come from us — please contact us.
It will not install on my iPad.
CEO Tycoon is for iPhone only. iPad and Apple Watch are not supported. On Android both phones and tablets work.
Account and data
Requesting data deletion
There is currently no account deletion feature inside the app. If you want your stored data deleted, email the details below to [email protected]. We will process it without delay once we have checked it.
- Put [Data deletion request] in the subject line
- The nickname you use in the game (you can find it on the account screen)
- Roughly your cumulative assets and number of restarts — this is how we tell identical nicknames apart
- The device and operating system you use
If you have already deleted the app, a nickname alone may not be enough to identify the account. Even then, send us as much as you know and we will look into it.
What we collect
A guest identifier, your nickname, your game progress data, and the advertising identifier that Google collects on its own when you watch a rewarded ad. We do not collect real names, contact details or location. See the Privacy Policy for details.