To help us respond quickly, please include the following when you contact us.
- Sign-in method (Apple / Google / not signed in) and, if signed in, that account's email address
- Device model and OS version (e.g. iPhone 16 / iOS 26, Galaxy S25 / Android 16)
- App version (shown on the app's page in the App Store or Google Play)
- What happened and when, with a screenshot if possible
- For payment issues, the order number on your store receipt (Apple: Order ID / Google: the number starting with GPA.)
Frequently asked questions
Account & saves
Do I need to sign in?
No. You can enjoy the whole Game — new campaigns, Continue and more — without signing in. Cloud save/load and the Shop become available after you sign in with Apple or Google.
Where is my progress saved?
Your current campaign is saved automatically to the device's "Continue" slot (one slot) at the end of each month and when you close the app. To keep several campaigns or continue on another device, sign in and use Save to store them in cloud slots. You get 2 free slots, expandable up to 8 with save-slot tickets.
Can I continue on a new phone?
Campaigns saved to cloud slots, along with your points and items, carry over when you sign in with the same method (Apple or Google) on the new device. The device's Continue slot, hall of greats, achievements and weekly-challenge records are stored on the device only and do not transfer.
I signed in but my points or saves are missing.
Apple and Google accounts are separate. Make sure you signed in with the method you used when you first bought or saved. If they are still missing, please contact us.
I want to delete my account.
Go to Title → Settings → Account → Delete account. See Delete Account for details. Remaining points and items cannot be recovered.
Purchases & refunds
I paid but didn't receive my points.
Delivery can be delayed by network conditions. While signed in to the same account, fully close the app and open it again — it re-reads your wallet from the server. If the points still don't appear, contact us with the order number from your store receipt.
I want a refund.
Payments are processed by the stores, so refunds are requested there: on iPhone at reportaproblem.apple.com, on Android from your Google Play order history. Unused points can be cancelled within 7 days of purchase; when a refund is approved, the corresponding points are taken back (Terms of Service, section 6).
I can't use war funds or grain items any more.
For game balance, war-fund, grain and troop items can be used up to 3 times per category in each campaign, and not at all in weekly challenges. Each item in the Shop shows the remaining uses as "This game n/3".
Are there random items (loot boxes)?
No. Every product is delivered exactly as described. The Game has no ads either.
Gameplay
I'm new — where do I start?
Your first campaign includes a step-by-step guide. To see it again, tap Replay tutorial at the top right of the title screen, or open the ? help during a campaign.
How do I recruit free agents?
Use the Search command in a city to find hidden talent, then Recruit them. Search succeeds more often with a charismatic officer, and recruiting is easier the higher your lord's charisma. Don't wait too long — people you've found will move on to another city.
Can I play without internet?
Yes. The whole Game works offline. When you're online, it quietly downloads new characters and portraits, and sign-in, cloud saves and the Shop become available.
When does the weekly challenge change?
Every Monday at 00:00 UTC (09:00 in Korea). Every device gets the same scenario, lord and goal, and your records are stored on your device.
Settings
How do I change the language, text size or sound?
Open Settings on the title screen to change the language (한국어 · English · 日本語), text size (3 levels), and music and sound effects.
What does the Android back button do?
It closes open windows one by one; on the map screen it opens the pause menu.